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FAQ
Answers about tracking, compliance, roles, billing, and the Android driver app.
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Product
What is Schengen Tracker?
Product
Who is Schengen Tracker for?
Compliance
Schengen
What is the Schengen 90/180-day rule?
Compliance
Schengen
How are Schengen days calculated?
Tracking
Mobile
How does automatic tracking work?
Tracking
Mobile
Does the driver need to keep the app open?
Tracking
Troubleshooting
What happens if there is no internet?
Permissions
Mobile
What permissions does the Android app need?
Troubleshooting
Mobile
What happens if the phone is turned off or the app is force-stopped?
Tracking
Compliance
How accurate is border detection?
Drivers
Crossings
Can I add travel history from before the app was installed?
Roles
Drivers
Can dispatchers edit driver history?
Compliance
Alerts
Why does a driver show as at risk?
Tracking
Drivers
Can tracking be turned on or off remotely?
Roles
What roles are available?
Mobile
Is there a driver mobile app?
Mobile
Is iPhone / iOS supported?
Billing
How does billing work today?
Legal
Compliance
Is Schengen Tracker an official immigration or border authority?
Security
Privacy
How is driver and location data handled?
Audit
Security
What do Audit Logs track?
Support
How can I contact support?